General Terms

• Applicants may be required to send additional documents as and when required for the application process. If the required documents are not provided by the user, NV Documentations reserves the right to cancel the application.

• If, due to technical issues or any other reason, the fees paid by the user are less than the actual fees, NV Documentations may request the user to pay the additional amount.

• NV Documentations reserves the right to reject any application without providing any reason.

• In case the university/college authorities ask for applicant’s contact information due to any reason, we will be bind to disclose the same.

• The Expecting date or time of estimation given is based on the historical data or past experience of delivery times by the educational institutes. Estimate time Complete depends on university, it may vary due any reason.

• NV Transcript applies to university on behalf of customer and university issues the transcript as per its rules and format. NV Transcript cannot make any changes in the format or remove any error caused by the university and as such will not be responsible for any causes generated due to error done by university.

• In case your documents are found fake/in genuine/made up, by university verification department, NV Transcript shall forfeit the complete application amount and shall at its discretion initiate for necessary legal action against you, including but not limited to claiming damages, if any, filing/registration of complaints with the concerned authority etc.

Cancellation and Refund Policy

• In case of cancellation or rejection of the application after submission to the university, NV Documentations may deduct service fees, and transactional charges before issuing a refund.

• A minimum of Rs. 500/- will be deducted as a convenience/cancellation fee in case of cancellation or rejection of an application.

• If the application is delayed for more than two months beyond the estimated time, despite submitting all required documents correctly, the applicant may opt for a 50% refund of our service fee.

• If an application is placed on hold due to incomplete or incorrect documents, it will automatically be closed after two months with no refund applicable.

Service Disclaimer

• The estimated processing time is based on past records and may vary due to institutional or governmental delays. NV Documentations acts as a facilitator and cannot be held responsible for bureaucratic delays.

• NV Documentations submits applications on behalf of customers, and universities issue transcripts according to their own format and regulations. We cannot alter these documents or rectify errors made by the university.

• Once documents have been dispatched, NV Documentations is not responsible for lost, misplaced, or damaged courier shipments.

• We are not liable for any loss or damage to documents due to accidents, thefts, or natural calamities.

• Once an order is ready, if it is not collected within one month, the application will be closed, and related documents will be shredded. No refunds will be applicable in such cases.

• Prices are subject to change without prior notice.

Indemnification

The user agrees to indemnify, defend, and hold harmless NV Documentations and its affiliates from any losses, liabilities, claims, damages, costs, or expenses arising from any breach of terms by the user. The user is solely responsible for adhering to the rules and regulations of the respective country.

Dispute Resolution

• Any disputes arising out of this agreement shall be settled through arbitration under the Arbitration and Conciliation Act, 1996, with a sole arbitrator appointed by NV Documentations.

• Arbitration expenses shall be borne by the user unless determined otherwise by the arbitrator.

• The arbitration venue shall be Kanpur, Uttar Pradesh, India, and the agreement shall be governed by Indian law.

Limitation of Liability

• NV Documentations does not guarantee uninterrupted, error-free services.

• We are not liable for any loss, damage, or delay caused by third-party institutions or service providers.

• Our maximum liability shall be limited to the service fee paid by the user, where applicable.

Refund Request Procedure

To request a refund, the user must submit a signed refund request letter with details of the service used and a valid reason. Refund processing time is 90 days from the date of approval.

By using our services, the user agrees to the terms and conditions outlined above. NV Documentations reserves the right to modify these terms at any time without prior notice.